Located in the heart of the City of London, Ontario, Big Brothers Big Sisters of London and Area (BBBSOLA) is a non-profit organization that services the London and Middlesex County area in Southwestern Ontario, Canada. For nearly one hundred years, Big Brothers Big Sisters has been making a positive difference in the lives of our youth by developing and implementing a wide range of mentoring programs through our community-based, school-based, one-to-one, and group programs.

For over 45 years, BBBSOLA has been helping young people who were coming through the court system who needed a caring adult in their life to mentor them. Today, BBBSOLA has grown to an organization with just over 800 volunteers, covering over 3,000 square kilometers of the community.

Although the organization is comprised mainly of volunteers, BBBSOLA has approximately fifteen staff members that are responsible for a number of activities such as in-home visits, school visits, and recreational outings. Such activities often present travel or personal safety risks and the need to ensure monitoring of trip plans in order to tabulate travel mileage/costs, as well as acquiring, analyzing and reporting on our activity data and organizational reach in our community. Manual processes, thumb-tack mapping and buddy-systems were used to monitor out-of-office activities, staff safety and reporting. These were time consuming, inefficient and inaccurate. A solution was required to provide automation and precision in order to improve efficiencies, reporting, data accuracy and costs.